Support — Fimelo
Welcome to the Fimelo support page. This page brings together essential information to help you use the application, resolve common issues, and contact us.
Contact
For any questions, requests for assistance, bug reports, or suggestions for improvement, you can write to us at:
app@axiocoach.fr
We commit to responding within a reasonable timeframe, generally within 48 business hours.
Frequently Asked Questions
How do I create an account? Download the Fimelo application from the App Store, open it, and follow the instructions to create your account with a valid email address.
How do I manage my subscription? Subscriptions are managed directly from your Apple account. Go to Settings > Your Name > Subscriptions to modify or cancel your subscription.
I forgot my password, what should I do? On the login screen, use the "Forgot password" function to receive a reset link by email.
How do I delete my account? You can request the deletion of your account and your data by sending an email to app@axiocoach.fr.
Technical Issues
If the application is not working correctly:
- Check that you have the latest version of the application.
- Check your internet connection.
- Restart the application.
- If the problem persists, contact us at app@axiocoach.fr specifying your device model, your operating system version, and a description of the problem.
Privacy and Terms
To consult our privacy policy and our general terms of use, please go to:
- Privacy Policy: /confidentialite/fimelo
- General Terms: /cgv/fimelo