Archive 18 Support
Last updated : 23 July 2026
Essential help for Archive 18. To protect privacy, never attach intimate photos, a PIN or another person’s data to a support request.
Contact
Email app@axiocoach.fr. Replies are generally sent within 48–72 business hours. Include app version, iPhone model and a non-sensitive description.
PIN and Face ID
Enable Face ID in the app settings and allow it on the iPhone. Biometric data stays with iOS. Support cannot know or recover your PIN.
Subscription
Manage or cancel in iOS Settings > your name > Subscriptions. Use “Restore purchases” in Archive 18 if Premium is missing. Account deletion does not cancel an Apple subscription.
Photos and sync
Check Photos permission in iOS Settings, internet access for cloud mode and available storage. Never send private photos to support.
Account and data
Account deletion can be started in the app and is explained at https://axiocoach.fr/suppression-compte/archive18. For privacy rights, email app@axiocoach.fr.
Useful links
- Privacy: https://axiocoach.fr/confidentialite/archive18
- Terms: https://axiocoach.fr/conditions/archive18
- Apple EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/